Help centre
Questions, answered plainly.
The important details about prices, account access, request status and what the current system does—and does not—promise.
Estimates and scope
How is my estimate calculated?+
The service, property type, room count, frequency and selected extras feed fixed pricing rules. The same inputs are recalculated by the server before a booking request is saved.
Why do you ask for bathroom count?+
Bathroom count records the scope for review. The current published calculation uses the service, property, bedroom or room count, frequency and extras; it does not add a separate bathroom charge.
Can the estimate change?+
It can if the supplied details are inaccurate, access or condition is materially different, or you request work outside the listed scope. Any revised quote should be agreed before service is confirmed.
What is not included?+
Specialist restoration, hazardous waste, mould or pest remediation, high-level access and work not listed in the selected service or extras are not included by default.
Requests and accounts
Is an estimate a confirmed booking?+
No. Saving a booking request records your preferred date, address and price as a pending request. Service is confirmed separately after availability and scope are checked.
Why do I need an account?+
It keeps address and booking data behind a verified login and lets the system return only requests tied to your Supabase user.
What happens if I leave to confirm my email?+
The estimate draft is preserved in local storage on that device. After confirming your account, return and sign in to continue.
Can I see my request later?+
Yes. Sign in to My bookings to see its reference, scheduled date, estimate, booking state and payment state.
Payment and regular cleaning
Do I pay when I submit?+
No. The current request flow saves the request as unpaid. A payment is only shown as complete after the payment provider verifies it server-to-server.
Which recurring options are available?+
The builder includes weekly, fortnightly and monthly choices. Their published savings are applied to the base clean and selected extras.
Does selecting a frequency create an automatic subscription?+
No. Selecting a frequency changes the estimate. It does not create a card payment or subscription on its own.
Cleaner applications
Does applying guarantee work?+
No. Applications enter a protected review queue. Approval, onboarding and work allocation are separate decisions.
Do I need insurance to apply?+
The form asks whether you currently hold relevant insurance, but it is not a required checkbox for submission. Right-to-work confirmation is required.
How is my application used?+
The supplied contact, experience, service and availability details are stored so the owner can assess and respond to the application. See the privacy notice for more.
Still need help?
Send the question through.
Your message can go straight into the protected enquiry queue.